UpDoc Media's Healthcare DisruPTion podcast is back for the 2017 season. On the first episode, host Jerry Durham interview Dr. Mitch Babcock a rising physical therapists based in Michigan about business, mentorship and growth.
What does the future hold for physical therapy and healthcare? Healthcare DisruPTion returns for 2017 with a simple question, what if?
What is the role of physical therapy in the overall healthcare and population health arenas? How about leader? Listen to Mike Eisenhart as he shares his vision for the future of physical therapy 2.0.
How important is the initial call to your business? In a word...critical. Listen to Jerry Durham and Andrew Rothschild breakdown the importance of the welcome call as part of the customer lifecycle.
Listen in as Jerry Durham and Andrew Rothschild share their favorite business focused books to help you improve your physical therapy business.
Welcome to Episode 10! We’ve hit double digits Welcome back to Andrew! Today’s episode...
The opportunity for the profession of physical therapy is NOW! Low back pain has just...
On this episode of Healthcare DisruPTion, Andrew Rothschild and Jerry Durham look into who is the most important employee in your clinic business. Hint, it's not the clinician. Find out why.
How important is team work to running a successful business AND having happy customers? In a word; critical. Jerry Durham and Andrew Rothschild breakdown how to cultivate teamwork and a culture of growth. Also, how to interview like a rockstar.
Learn how Jerry Durham created the customer lifecycle method of keeping customers happy and crafting a world class experience.
The conversation with Matt Watkinson, author of “The Ten Principles Behind Great Customer Experiences” continues...
What is a great customer experience? How can you implement it into healthcare? Find out in this interview with author Matt Watkinson.
…….Welcome to Episode 2 of Healthcare DisruPTion……. This episode is the first of many...
On the inaugural episode of Healthcare DisruPTion, hosts Jerry Durham and Andrew Rothschild introduce the healthcare landscape, share their stories and set up the future episodes.
Former Disney Executive VP of Operations and Author Lee Cockerell joins Therapy Insiders podcast. We discuss what it takes to develop a magical customer experience with lessons from one of the worlds most successful companies--Disney.
Did you miss the patient panel at CSM 2016? Now is your chance to hear both the patients that attended give their real, raw and emotional perspective on the healthcare and specifically physical therapy experience.
“The difference between a patient and a customer is that patients depend on the clinic,...
7 seconds. What can you accomplish in 7 seconds? If you are marketing you better...
“We create happy customers”–Jerry Durham Let me ask you a question. How’s your day going?...
You don’t always need to have the best product in the market to win, but...