Author: Ben Fung, Chief Operating Officer It’s December. And, it’s insane to think that Fall...
Last week, the 2nd week of February 2018, Gene and I hustled for an international...
How important is the initial call to your business? In a word...critical. Listen to Jerry Durham and Andrew Rothschild breakdown the importance of the welcome call as part of the customer lifecycle.
Listen in as Jerry Durham and Andrew Rothschild share their favorite business focused books to help you improve your physical therapy business.
Learn how Jerry Durham created the customer lifecycle method of keeping customers happy and crafting a world class experience.
What is a great customer experience? How can you implement it into healthcare? Find out in this interview with author Matt Watkinson.
Former Disney Executive VP of Operations and Author Lee Cockerell joins Therapy Insiders podcast. We discuss what it takes to develop a magical customer experience with lessons from one of the worlds most successful companies--Disney.
Inspired by a Periscope broadcast during #APTACSM, I realized that basically every booth in the exhibit...
It’s 2016 people….. Everything you need is right in here. 1…… The solution to Healthcare...
The San Fransisco Giants were eliminated. The LA motherf*#cking Dodgers made the playoffs. Whats a...
I’d like to think I’m a trustworthy person. If I’m told something in confidence, I...
“The difference between a patient and a customer is that patients depend on the clinic,...