In this episode we dive into the 3rd step in Jerry’s Customer Lifecycle…the Welcome Call. You’ll hear how this seemingly small and short step plays a large role in connecting the Customer Lifecycle together. You’ll get an info filled rant by Jerry about where YOUR focus always needs to be in the Customer Lifecycle. Also, hear how a focus on the Customer Experience will drive business growth for any company, including yours! Lastly, you’ll also learn how Jerry and Andrew came to be the dynamic duo on what we call the Healthcare Disruption Podcast.
Enjoy!… remember to find Jerry and Andrew on twitter @jerry_durhamPT and @ArothschildPT. Also find Jerry and stay in touch at his new website www.jerrydurhamPT.com