Your Own Workforce's Grading Of Your Products And Services MATTER A LOT.
The CQI has begun to mature with significant amounts of data points — thousands upon thousands — with all this, we've seen a new leader emerge in the space of predictive correlations: Repeat Services.
Recommendability of Repeat Services has eclipsed the former title holder Corporate Social Responsibility during this 2023+ data scoop.
For 2023+, it appears that the workforce is shifting focus inward. After all, they are a part of the formula that comprises the provision of ongoing goods and services. In essence, they are rating themselves and their colleagues.
A Clear Leader for 2023+
The small business practice of 1 - 10 employees topped out 9 of 10 categories compared to others in the same measures; similarly, the scale of Less than 20 locations had higher marks — also 9 of 10. Funny enough, left blank had the highest scores for employment status with current employment to follow — perhaps suggesting that complete anonymity gives more of a safeguard to reply with more positive marks… all this, of course, is complete conjecture… a curious observation of data for this round.
Tolerance to Mediocrity versus Ownership Mindset — and, Span of Control (SOC).
Tolerance to Mediocrity: This, historically, is our 2nd lowest scoring index item. However, with good news, it has improved by 29%, the 2nd highest improvement (amazingly enough) which we can report for this Summer 2023 edition.
Ownership Mindset: Whilst still the lowest scoring of all CQI items, we’ve moved up from 3.97 to 4.79, across averages. Forward movement? Yes. Still, much more work to be done, here.
A full discussion is unveiled in the report regarding the potential influence and utilization of Span of Control; as both an explanation as to why Small Business entities may be outperforming counterparts of larger size and scale — and, how it might leveraged to bring up those counterparts.
